Shipping & Processing

Please note, our current processing time is 2 - 5 business days with the exception of our 14k made to order items. If you need your order expedited, please reach out to customer service and we will do our best to accommodate. We thank you for your patience and appreciate the support!

If you have any questions at all or need your order by a certain date, feel free to reach out and we will do our best to accommodate.


SHIPPING RATES WITHIN THE U.S.

Shipping Method
Shipping Rate Delivery Speed
  USPS First Class    $5.00   3-5 Business Days  
  USPS Priority   $9.00    2-3 Business Days
  USPS Express  
  $24    1-2 Days

USPS is currently experiencing some delays across the country, and local postal hub delivery times might vary from our estimates.

CANADA

Shipping Method
Shipping Rate Order Value Delivery Speed


 DHL International Express

 $14 less $249
 3-5 business days


 DHL International Express

 Free  $250+
 3-5 business days



REST OF THE WORLD

Shipping Method Shipping Rate Order Value Delivery Speed

 

DHL International Express

$30.00  
  3-7 business days*

DHL is currently experiencing some delays across the country, and local postal hub delivery times might vary from our estimates.

INTERNATIONAL DUTIES & TAXES

RG is not responsible for duties and taxes on any international orders. Customers are responsible for paying any taxes and duties owed upon delivery of their order.
 

RETURNS AND EXCHANGES

Customers whom have placed orders on or after June15th, 2020, based on product eligibility, may return their item(s) for online credit. However, please note that online gift card credit processing may take 1-7 business days to receive, beginning from the date your returned order is delivered to our facility.

Returns for online orders must be initialed online with a customer care representative within 14 days of delivery date. Please contact us with your order number to initiate a return.

Store credit will be issued in the amount of the original purchase price, less original shipping costs which varies from $5 - $20 depending on the item(s) and order amount.

It's the customers responsibility to cover return shipping costs, and to ensure that the item(s) arrives safely and undamaged. Please make sure the returned item is packaged with care.

We unfortunately cannot accept returns or exchanges on custom orders, custom sizes, and engraved items.

We hold the right to refuse returns on orders where a discount or promotional code was applied, but will accept exchanges on most promotional / discounted items unless marked final sale.

Due to the nature of our 14k solid gold rings being handmade to order, if a return is necessary please note that there will be a 10% restocking fee off of the original purchase price. All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging.

We do not cover ordinary wear and tear or damage caused by improper use or accidents. Returns and exchanges can take 1 - 7 business days to process after receipt of original item.

We recommend tracking all return shipments, and insuring packages of value. We are not responsible for lost packages, and we cannot issue a refund if your package is lost or damaged.

ORDERS AND CANCELLATIONS

An agreement for RG ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed.

Placement of an order is a binding agreement. Due to the nature of many of our items being handmade with precious metals, once an order is placed, all orders are considered final and may not be cancelled.