Not satisfied with your order or want to exchange it for something else?
Click here to start a return.
Returns for online orders must be initialed online with a customer care representative within 14 days of delivery date.
All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging.
Store credit will be issued in the amount of the original purchase price, less original shipping costs which varies from $5 - $20 depending on the item(s) and order amount.
It's the customers responsibility to cover return shipping costs, and to ensure that the item(s) arrives safely and undamaged. Please make sure the returned item is packaged with care.
We unfortunately cannot accept returns or exchanges on custom orders, custom sizes, engraved items, name plate necklaces, or any other customized piece.
We hold the right to refuse returns on orders where a discount or promotional code was applied, but will accept exchanges on most promotional / discounted items unless marked final sale.
We do not cover ordinary wear and tear or damage caused by improper use or accidents. Returns and exchanges can take 1 - 7 business days to process after receipt of original item.
We recommend tracking all return shipments, and insuring packages of value. We are not responsible for lost packages, and we cannot issue a refund if your package is lost or damaged.
Due to the custom nature of our 14k Nameplate necklace, this item is final sale.
ORDERS AND CANCELLATIONS
An agreement for RG ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed.
Placement of an order is a binding agreement. Due to the nature of many of our items being handmade with precious metals, once an order is placed, all orders are considered final and may not be cancelled.