Due to the hand made nature of most of our pieces, our current processing time is 3 -  5 business days. For made-to-order 14k Gold items (please see description of product), please allow additional an addition 1 - 3 weeks as our artisans craft each piece to order in our Los Angeles studio. If you have any questions at all or need your order by a certain date, feel free to reach out at anytime and we will do our best to accommodate your needs.

For domestic orders, you are welcome to return any unworn items within 14 days of delivery for a refund. You may also exchange items or return them for store credit within 30 days.

• To request a refund for an online order, returns must be initiated within 14 days of the delivery date. A handling fee, based on the purchase amount, will apply for refunds, but it will not exceed $10.
• If you initiate a return between 14 and 30 days after the delivery date, we will issue store credit for the original purchase price.
• All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging. All RG pieces must be returned in a new and unused state, in perfect condition. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
• It is not possible to return or exchange pieces that have been engraved, embossed, modified, or personalized.
• Items marked "Final Sale" on the listing description are not eligible for returns.
• Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.

Start a return via our Returns Portal.

Once received, your piece(s) will enter our quality control inspection process. If the piece(s) is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons). If the piece is unable to pass the quality control inspection, we will be in touch with the next steps to return the piece(s) back to you.

Store credit will be issued in the amount of the original purchase price, less original shipping costs which varies from $5 - $12 depending on the item(s) and order amount.

It's the customers responsibility to cover return shipping costs, and to ensure that the item(s) arrives safely and undamaged. Please make sure the returned item is packaged with care.

We unfortunately cannot accept returns or exchanges on custom orders, custom sizes, and engraved items.

We hold the right to refuse returns on orders where a discount or promotional code was applied, but will accept exchanges on most promotional / discounted items unless marked final sale.

All returns must be unworn, have no signs of wear or damage, and in its original condition as well as original packaging.

We do not cover ordinary wear and tear or damage caused by improper use or accidents. Returns and exchanges can take 1 - 7 business days to process after receipt of original item.

At RG, we craft each piece of jewelry using only the finest materials. We proudly partner with trusted manufacturers who share our uncompromising dedication to quality. This commitment enables us to design timeless jewelry, made to last for years. To ensure your satisfaction, we offer a 90-day limited warranty covering any defects in materials or craftsmanship.

If we are unable to repair or replace your product, a store credit will be issued for the original purchase amount. Please note, the warranty does not cover damages due to accidents, misuse, or any alterations, services, or repairs performed by anyone other than RG. Manufacturing defects are evaluated on a case-by-case basis, and a valid proof of purchase from rgtheshop.com or one of our physical locations is required.

If your item requires replacement, we will not be able to return the original product. However, if your piece holds sentimental value and you prefer to keep it, please let us know. We will make every effort to repair it, if possible. While we aim to preserve the original look and feel, repairs may slightly alter the item, but we strive to maintain its integrity.

Our jewelry is crafted using a variety of techniques, including many hand-finishing methods, making each piece unique. Minor variations in dimensions or finish are part of the design and are not considered defects.

For repairs outside of the warranty, we will notify you of any charges before proceeding with the work.

If you don't know your ring size, we recommend having your finger sized by a local jeweler and asking for your US ring size. If you're in Los Angeles, Orange County, or San Diego feel free to come by and we can size you on the spot. You can also use our online ring sizing guide here.

We do our best to ensure that all items we have listed online are either in stock, or we have the adequate materials to make your item in our studio.

If you need an item by a certain date, we're happy to do our best to accommodate your request. Please feel free to reach out to us with any questions or requests!  

If you need to cancel an order please reach out as soon as possible and we will do our best to accommodate your request. Please note that due to the handmade nature of most of our items, we may not be able to accept a cancellation as production and processing begins once we receive your order.

We do not typically take phone orders, but if that is your only means to make a purchase we would be happy to do our best to accommodate.

We require signature on delivery for items over $500. If you need us to make an exception to this, please send us an e-mail after placing your order. We reserve the right to require signatures for certain orders.

We happily ship to most countries. If there are any Duties and Taxes, they are typically collected at checkout for most countries. However, there may be duties and taxes incurred on your shipment that you will be responsible for if not collected at checkout. Please note that RG does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for any duties and taxes paid upon delivery. If you decide to return your package, you may do so within 14 days of receiving your order. We will issue you store credit upon receipt of the return in the form of a gift card. Please note that the item must be in the same new condition that we shipped it in.  

We do currently offer exchanges and resizes on most of our rings. We highly recommend double checking your ring size locally before placing your order. If you are in Los Angeles, Orange County, or San Diego you can always come in and we can size your ring for you on the spot! Alternatively you can check our our ring sizing chart here.

In an industry that is known for conflict, it is of the utmost importance to us that we and the companies in our supply chain practice sustainability in our day to day operations. Please have a look at our sustainability promise for more information. 

Permanent jewelry is final sale. If you need to remove your piece or it comes off, we offer one complimentary re-weld. After that, you can have it re-welded for just $20.